Privacy Policy

Personal Information

When you use our Doctor Directory services, we may collect the following information:

• Name, email address, and phone number
• Appointment booking details
• Doctor reviews and ratings
• Search preferences and browsing history
• Location information (if you choose to share it)

Usage Information

We automatically collect information about how you interact with our website:

• IP address and browser type
• Pages visited and time spent on pages
• Search queries and filters used
• Device information and operating system

Service Provision

We use your information to:

• Facilitate doctor appointments and bookings
• Display doctor profiles and availability
• Process and display reviews and ratings
• Send appointment confirmations and reminders
• Provide customer support

Service Improvement

We analyze usage patterns to:

• Improve website functionality and user experience
• Develop new features and services
• Personalize content and recommendations
• Conduct research and analytics

Security & Compliance

We use information to:

• Protect against fraudulent activities
• Ensure compliance with legal obligations
• Maintain the security of our systems
• Enforce our terms and conditions

With Healthcare Providers

When you book an appointment, we share necessary information with the healthcare provider:

• Your name and contact information
• Appointment date and time
• Medical concerns (if provided)
• Previous reviews (if applicable)

Third-Party Services

We may share information with trusted service providers who help us operate our website:

• Payment processors (for paid services)
• Email service providers
• Analytics and monitoring services
• Cloud hosting providers

All third parties are contractually obligated to protect your information.

Legal Requirements

We may disclose information when required by law:

• To comply with legal processes
• To protect our rights and property
• In connection with a business transfer
• To prevent harm or illegal activities

Access and Control

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt-out of marketing communications
• Export your data in a portable format

Cookies and Tracking

We use cookies to enhance your experience:

• Essential cookies for website functionality
• Analytics cookies to improve our services
• Preference cookies to remember your settings

You can control cookies through your browser settings.

Protection Measures

We implement robust security measures:

• Encryption of sensitive data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Secure data backup and recovery procedures
• Employee training on data protection

Data Retention

We retain your information only as long as necessary:

• Active accounts: Until you request deletion
• Appointment records: 7 years for medical compliance
• Inactive accounts: 3 years before deletion
• Analytics data: 2 years in anonymized form

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately so we can take appropriate action.

For adolescent patients (13-17 years), we recommend parental guidance when using our services and making healthcare decisions.

If you access our services from outside our primary service region, your information may be transferred to and processed in countries with different data protection laws. We ensure appropriate safeguards are in place for such transfers and protect your information according to this Privacy Policy.

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new effective date. We encourage you to review this policy regularly.